We would love to receive your feedback on your experience with the item(s) that didn’t meet your expectations. Please email our Customer Support team at support@thelipbar.com or create a new support ticket with your order number and a brief description of why you are not happy with your purchase.
While we do not offer refunds, we are happy to explore exchange options for an alternate shade or store credit within 14 days of your order being delivered based on products type outlined below:
Complexion Products
We know that selecting the right complexion shade online can be a hit or a miss; therefore, we offer an exchange policy for our complexion products. If you purchase the incorrect shade of Caffeine Concealer, Tinted Skin Conditioner, Fresh Glow, or Finishing Powder, you may make an exchange for the correct shade or receive store credit within 14 days of receiving your order, no questions asked.
Non-Complexion Products
On all other unopened and unused products, we offer a 14 day exchange period for an alternate item, of equal or lesser value, or store credit. We do not offer exchanges on opened/used non-complexion products.
For all exchanges, customers are responsible for the shipping of the returned item.
If you are in the metro Detroit area, please head to our flagship store in downtown Detroit to discover your perfect shade in person.
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