FAQ

I received my order, but I’m not satisfied. What are my options?
We would love to receive your feedback on your experience with the item(s) that didn’t meet your expectations. Please email our Customer Support team at sup...
Sat, Aug 10, 2024 at 11:26 AM
My order hasn’t shipped yet, can I change my shipping address or cancel my order?
Once your order has been placed, it cannot be cancelled or modified.  If your shipping address is incorrect, please email our Customer Support team at s...
Sat, Aug 10, 2024 at 11:25 AM
I placed an order and now the product is on sale. Can I get a refund for the difference?
Because our prices are so affordably priced, we do not do sales that often and they are always a for a very limited time and only for that time. WE DO NOT O...
Sat, Aug 10, 2024 at 10:01 AM
When will my order ship?
Orders normally process and ship within 1-3 business days of receipt. Exceptions to this may be holiday and promo days.  A business day is Monday - Friday b...
Sat, Aug 10, 2024 at 10:03 AM
My discount code won't work
Please note that discount codes cannot be applied to bundles or sets, as these items are already discounted. If you experience an error when applying a disc...
Sat, Aug 10, 2024 at 11:04 AM
I received a defective or damaged product
We truly apologize for your inconvenience in receiving a defective item. At your earliest convenience,  please email our Customer Support team at support@...
Sat, Aug 10, 2024 at 11:26 AM
I want to return a product
We would love to receive your feedback on your experience with the item(s) that didn’t meet your expectations.  Please email our Customer Support team at s...
Sat, Aug 10, 2024 at 11:27 AM
My shipment is lost / late
We sincerely apologize for the inconvenience caused by not receiving your order. To assist you promptly, please email our Customer Support team at support@t...
Sat, Aug 10, 2024 at 11:23 AM