We sincerely apologize for the inconvenience caused by not receiving your order. To assist you promptly, please email our Customer Support team at support@thelipbar.com or create a new support ticket and provide your order number and complete shipping address, including any apartment or unit number, if applicable. We will investigate the issue, and if necessary, file a lost shipment claim on your behalf and explore replacement options.
Please note the following timelines before declaring your shipment as not delivered or lost:
- Allow 5 days from the stated USPS delivery date before reporting your shipment as undelivered.
- Allow 7 days from the last tracking update before reporting your shipment as lost in transit.
We appreciate your understanding and are committed to resolving this matter for you.